BOCA RATON & PALM BEACH GARDENS 561-488-5757 Toll Free: 888-849-3647 (DOGS)

Shipping & Returns

Store Credits Only. All returns must shipped to us within 10 business days of receipt. All returns must be unused, and must have the original tags attached, in order to receive a store credit. A store credit for the purchase price (excluding shipping and handling) will be issued, provided all conditions are met. Return Policy for Carriers All pet carriers may be returned within 3 days for exchange or store credit only. NOTE – Credits will be for the purchase price only. Shipping/handling costs will not be credited.

Delivery Information Air transportation is available. Please call or email for additional information. Puppies are shipped on a major airline, depending on the destination. Puppies safely travel in a climate controlled, pressurized area of the aircraft. * The cost of shipping is $350.00 which includes the cost of an airline approved carrier, transportation to Fort Lauderdale airport , airfare, and the health certificate. An additional puppy may travel within the same carrier at NO EXTRA SHIPPING CHARGE. All puppies sold must be at least 9 weeks old at the time of shipping. Palm Beach Puppies will ship toy and teacup puppies. We will determine when they can travel, based upon the weight and health of the puppy.

At the air terminal, he receives special care prior to departure. Pets are the last thing on the aircraft and the first thing off the aircraft. They also have their own section in the cargo area (separate from the suitcases and regular cargo) that is the same pressurization and temperature as the cabin. Safely inside his cozy carrier with a soft towel and surrounded by a dark interior and comfortable temperature, your puppy is most likely to take a nap during the flight. We do NOT use sedatives as they are dangerous and against airline regulations. If there are delays during which the puppy needs a kennel pick-up/drop-off service, we will absorb the extra expense. International customers may have to pay an additional customs fee at pick-up.